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Computer Telephony Integration

RRP $275.99

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Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies like Cisco Systems and Dow Chemical have installed IP-based phones in their offices worldwide, saving millions of dollars in service fees.
Computer Telephony Integration, Second Edition has been updated to reflect these recent changes in the industry and will help managers make the right decisions for their communications infrastructure. It explains the business and economic significance of the major integrated data-voice technologies and highlights the pros and cons of each approach. The text covers convergence, telephony standards, new and powerful tools for call centers, IP telephony(VoIP), infrastructure management tools, and advanced business applications.
In addition to the latest developments in standard CTI technologies such as IVR, voicemail, speech recognition, and applications, this edition includes expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. Bringing together the author's extensive experience in the field, Computer Telephony Integration, Second Edition will help communications and IT professionals make efficient, cost-effective decisions that will lead to improved customer service, increased productivity, reduced costs, and enhanced workflow automation.


Communication Networks And Computer Systems

RRP $320.99

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Communication networks and computer systems research is entering a new phase in which many of the established models and techniques of the last twenty years are being challenged. The research community is continuing to free itself from past intellectual constraints so that it may fully exploit the convergence of computing and communications. Evaluating the performance of emerging communications and computer systems constitutes a huge challenge. Thus, current research provides a set of heterogeneous tools and techniques embracing the uncertainties of time and space varying environments when the requests for diverse services are made in real time, and with very different quality of service expectations.These novel techniques will lead to fast and economic service deployment and effective dynamic resource management, and hence to new business strategies and infrastructures that will facilitate the emergence of future services and applications.This volume contains contributions and presentations made by leading international researchers at a workshop which was held in April 2004 to honour Professor Erol Gelenbe on the occasion of his inaugural lecture as the Dennis Gabor Chair at Imperial College London.


Encyclopedia Of Microcomputers

RRP $702.99

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"The Encyclopedia of Microcomputers serves as the ideal companion reference to the popular Encyclopedia of Computer Science and Technology. Now in its 10th year of publication, this timely reference work details the broad spectrum of microcomputer technology, including microcomputer history; explains and illustrates the use of microcomputers throughout academe, business, government, and society in general; and assesses the future impact of this rapidly changing technology."


Critical Issues In Business Conduct

RRP $402.99

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Designed as a convenient, clearly written, and comprehensive desktop reference for executives and managers, Critical Issues in Business Conduct addresses the legal, ethical, and social issues that will dominate business in the 1990s. Based upon a research project in which 276 of America's most successful and well managed firms actively participated, the book explores topical issues arising from the relationship between business organizations and their external constituencies - consumers, government agencies, competitors, and others - as well as those which characterize relationships between businesses and their own managers, employees, directors, and shareholders. From the impact of AIDS and problems of drug and alcohol use in the workplace to financial accounting, employee rights, and sexual harassment, this unique resource provides both detailed discussion and practical guidelines for dealing with the most critical concerns of managers and executives today. The business issues selected for coverage are those that firms of all sizes must successfully address to remain competitive in the global markets of the 1990s. Separate chapters examine such topics as drug testing and treatment programs, equal employment opportunity and affirmative action, workplace safety, protecting proprietary and confidential information, marketing and advertising issues, insider trading and securities laws, and more. Special care has been taken to incorporate the most current developments, including recent Supreme Court decisions that will affect business firms' responses in the areas of punitive damages, business speech, age and sex discrimination, the environment, and a myriad of employer and employee rights and responsibilities. Some 1,000 references are included, making this the most complete one-volume resource of its kind available. In addition to executives and managers, the book will also be of significant value to corporate attorneys and board members as well as to students in management and business programs.


The Oldies' Guide To Using A Computer

RRP $12.99

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A humorous little book that contains anecdotes and quotes of computer illiteracy. Rather than guiding the reader through steps on how to do something on the computer, this book takes a more sarcastic approach of telling them what not to do in order to avoid annoying the people around them, or more specifically, computer nerds like myself. If you were looking for an actual guide to using a computer, this isn't the book for you. Although, there are some small tips contained within the pages of this book. All in all, this book is meant to be a bit of fun, so please do not take it too seriously, or even take offence if you feel that the anecdotes and quotes are describing similar activities that you yourself have carried out.



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